Southside Shelties

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Sales Policy

As a small hobby breeder of performance dogs, we handle our puppies and work to socialize them from the day they are born.  We do this to ensure the most friendly, socialized puppies that we can possibly have.  In addition, we raise our puppies using the Puppy Culture system, to further ensure the most socialized and well-rounded puppies possible.  We want them to excel at whatever their new family chooses for them to do -- whether that is to be a furry family member or a new performance prospect.

 

For Potential New Owners...

Potential new puppy owners should fill out our Puppy Application.  It is available in the drop-down tab under the Puppies section, and also here.  To receive this application as a document that can be printed out, please contact us and we can email it to you.


We will review all completed puppy applications and contact the potential new puppy owners in response to their applications.  If you have not heard from us within a few days, feel free to contact us again -- sometimes emails get lost!  When we are communicating with a potential new puppy owner, please do not be offended if we ask you further questions, we just want to ensure that you and the puppy are the best fit for each other.


If you are un-sure which puppy out of a litter may be the best for you, definitely fill out the Puppy Application!  The answers provided within will help us to guide you towards the best puppy for your family.

 

Putting Puppies on Hold / Deposits

If you would like to have a puppy put on hold for you, you will need to put down a deposit.  We start taking deposits after the puppies have been to the veterinarian for the first time, which is typically at 3-5 days old (this is when they get their dewclaws removed).  


Deposits are $200, regardless of the price of the puppy.  When the puppy is picked up, the remainder of the balance will be due.


For deposit payments, we accept cash, PayPal, checks, money orders, or cashiers checks.  While we do accept checks and cashiers checks for deposit payments, the check must clear before you are able to pick up your puppy.  Sorry, we are unable to take credit card payments at this time.


The deposit will hold the puppy for you until it is time for you to take the puppy home (approx. 8 weeks of age).


Deposits are NON-REFUNDABLE.  This means that once you have put down a deposit, if you are unable to take home your puppy for any reason, your deposit is forfeited (you will not get it back).  Deposits are non-refundable because of the fact that the deposit holds the puppy for you, and only you, so that no one else can take home that specific puppy.  If you back out after having the puppy on hold, we may have passed up several other good homes.  


Deposits are NON-TRANSFERABLE, with one exception.  This means that they apply ONLY to the puppy that you put the deposit on.  Should you arrive and decide that you want a different puppy, your deposit will NOT transfer over to the new puppy, and you will pay the full price for that puppy.  As with the deposits being non-refundable, this is also due to the fact that we have held the other puppy for you, and prevented that puppy from going home with another family... which was the point of the deposit.


The only time that a deposit is transferable would be if the puppy was rendered un-deliverable due to accident or sickness.  In this instance, the deposit could be transferred to another available puppy or applied to a puppy from a future litter.

 

Picking Up Your New Family Member

Puppies are ready to go to their new homes at 8 weeks of age.  We will notify everyone with a deposit down on a puppy when the puppies have reached the right age to go home, and then set up appointments for the families to come pick up their new furry family members.


We will work with you to find a time and date that works for both of us.  This date can be changed, if something comes up.  We understand that your time is valuable, and ours is as well -- so if you do need to change or cancel an appointment, we appreciate as much advance notice as possible.


If you are going to be more than 15 minutes late, we require that you contact us and let us know.  The email is amgajda@sbcglobal.net, and the cell phone is 219-789-0026.  If you do NOT let us know that you are going to be late, we reserve the right to stop waiting for you and leave after 15 minutes with no contact.   


We are in the Central Time Zone.  If this affects your travel plans, please adjust the time that you leave accordingly, so you arrive here on time.  


When you come to pick up your new furry family member, you will need two things: a carrier and payment.  Please be sure to bring a carrier large enough for the puppy that you are taking home.  It's often nice to have a soft blanket or towel in the carrier, to make it more comfortable and cozy for your new puppy.  You will be going home with our care packet (see What's Included? page) which includes a soft toy, which you can also put in the carrier with your new puppy.

 

Payment

When you come to pick up your new family member, you will need to bring some method of payment.  

For the final payment, we prefer cash, but also accept PayPal.  You can also send a check, ahead of time, to cover the final payment, but please be advised, this check must clear before you can pick up your puppy.  Unfortunately, we are unable to take credit cards at this time.